New enquiries call 136 126
Existing customers call 1800 243 000

Loan Account Access

To give our clients maximum choice, we have three different Loan Account Access systems, which are easily identifiable by either having a 6 digit account number, 7 digit CIF number or an 8 digit account number.

My Loan ID has up to 6 digits - Click here to logon to StarNet

  • If your Loan ID contains up to 6 digits you will need to access our Loan Account Access services via Starnet – resi’s loan management partner.
  • When accessing StarNet you’ll need your Loan ID and PIN. You would have received this information in the mail once your loan settled.
  • Please contact our Resi Client Relations Team on 1800 243 000 if you have any questions regarding Loan Account Access.
  • If you have not registered yet for a PIN, click here to download the StarNet/StarCall Application Form.

My CIF number has 7 digits - Click here to logon to Online Loan Access

  • If your CIF number contains 7 digits you will need to access our Loan Account Access services – resi’s loan management partner.
  • When accessing Loan Account Access you’ll need your CIF number and access code. You can obtain your access code by calling 131 455.
  • Please contact our Resi Client Relations Team on 1800 243 000 if you have any questions regarding Loan Account Access.

My loan number has 8 digits - Click here to logon to Mortgage Info

Please note if you have problems accessing this link, you may need to refresh the page.

  • If your loan number contains 8 digits you will need to access our Loan Account Access services via MortgageInfo – resi’s loan management partner
  • When accessing MortgageInfo you’ll need your Password and MAC (Mortgage Access Code) ID. Your password is mailed to you 3 days after your loan has settled
  • If you do not have a Mortgage Access Code you will need to call 1800 100 153

My loan number has 10 digits - Click here

  •  If your loan number contains 10 digits you will need to ccess our Internet Customer Portal.
  • When accessing our Internet Customer Portal you’ll need your Customer number and access code.
  • Please contact our Resi Client Relations Team on 1800 243 000 if you have any questions regarding Loan Account Access.


Resi Home Loans offers an ideal range of home loan and home mortgage products to suit your every need. To find the best home loans for you, check out our mortgage calculators and our current home loan rates today.


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Call us on 136 126